Welcome to the website of Marina Prousali Handmade Ceramics.
Please read the following Terms and Conditions carefully. By accessing and using this website, you agree to be bound by these terms. If you do not agree, please do not use this website.

These Terms and Conditions define your rights and obligations regarding the use of our website, your orders, and our products.

Website Content

All information, texts, images, and products displayed on this website are protected by copyright and are the exclusive property of Marina Prousali Handmade Ceramics.
Any use, reproduction, or distribution of this content without prior written permission is strictly prohibited.

Products and Services

Our company offers handmade ceramic products in various forms and categories, both for retail and wholesale purposes.
Product information (including descriptions, images, dimensions, and prices) is provided as accurately as possible; however, minor variations may occur due to technical or production factors.

For wholesale orders, please contact us via the contact form or the details provided on our website.
Upon acceptance of our offer, a 30% deposit is required via bank transfer, while the remaining balance must be paid two days prior to shipment.

Product Availability

We make every effort to ensure product availability; however, availability may change without prior notice.
If a product you ordered is no longer available, we will contact you promptly to offer an alternative or a refund.

Pricing and VAT

All prices displayed on the website are in euros and include applicable taxes.
Prices may change without prior notice and may differ depending on whether the purchase is retail or wholesale.

For wholesale orders, customers must provide valid billing details, including VAT number (if applicable). Otherwise, retail pricing may apply.

Payment Methods & Security

Accepted payment methods include credit cards, PayPal, bank transfers, and other electronic payment methods.
All transactions are processed securely through certified systems.

Card payments are processed via Stripe, a secure payment platform that uses advanced encryption protocols (TLS, PCI-DSS) to protect your personal and financial data.

For more information:
Stripe Security
Stripe Encryption
PCI Compliance

Orders and Acceptance

After placing your order, you will receive an email confirmation.
This confirmation does not constitute final acceptance of the order, as delays or unforeseen circumstances may occur.

We reserve the right to cancel or reject orders due to issues such as product availability or delivery details.

Shipping and Delivery

Shipping is carried out according to our Shipping Policy.
Customers are responsible for providing accurate delivery details.

We are not liable for delays or failed deliveries caused by incorrect information or circumstances beyond our control (e.g., natural events, weather conditions).

For wholesale orders, delivery time is approximately 30–45 calendar days.

Returns and Cancellations

Returns and cancellations are governed by our Returns & Cancellation Policy.
We recommend reviewing this policy carefully.

Intellectual Property

All website content, including images, logos, designs, and text, is the intellectual property of Marina Prousali Handmade Ceramics.
Unauthorized use is strictly prohibited.

Customer Rights

Customers have the right to withdraw from a purchase within 14 days of receiving the product, in accordance with applicable law.
For more details, please refer to our Returns Policy.

Personal Data & GDPR

Your personal data is handled according to our Privacy Policy, in compliance with GDPR regulations.
Please review it to understand how your data is collected and used.

Limitation of Liability

Marina Prousali Handmade Ceramics is not liable for any direct or indirect damages arising from the use of this website or its products.

As all products are handmade, slight variations (approximately 5%–10%) in size, shape, or color may occur.

We guarantee product quality but are not responsible for damage caused by misuse or normal wear.
In case of defect, please contact us within 5 days of delivery.

Prohibited Use

Use of this website for illegal purposes or activities that may harm the business or third parties is strictly prohibited.
Violations may result in account termination and legal action.

Cookies

This website uses cookies to enhance user experience and collect statistical data.
By using this website, you agree to our use of cookies as described in our Cookies Policy.

Dispute Resolution & Governing Law

Any disputes will first be addressed through amicable resolution.
If not possible, disputes will be resolved according to EU Alternative Dispute Resolution (ADR) guidelines.

Governing law: Greek law.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice.
Changes take effect upon publication on the website.

Contact

For any questions regarding these Terms and Conditions, please contact us via the contact form or the details provided on our website.