This Shipping & Delivery Policy outlines the shipping methods, preparation and delivery times, and related costs for orders placed with Marina Prousali Handmade Ceramics.

For clarity, this policy is divided into two parts:

PART A — Retail Orders
Applies to retail orders placed by consumers.

PART B — B2B & Professional Orders
Applies to wholesale orders, corporate gifts, orders for hotels, restaurants and other professional spaces, as well as special or personalised projects.

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PART A — Retail Orders

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A1. Scope

Part A applies to retail orders placed through the Marina Prousali Handmade Ceramics eShop.

At present, eShop orders are shipped within Greece and to the following European Union countries: Austria, Belgium, Cyprus, France, Germany, Italy, Luxembourg, the Netherlands, Portugal and Spain.

B2B and professional orders are not covered by Part A and are subject to the terms set out in Part B.

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A2. Shipping Methods

Retail orders within Greece are primarily shipped by courier.

Where possible, orders may also be delivered directly by us, by prior arrangement with the customer.

Retail orders to the available international destinations are shipped by courier (FedEx).

Once an order has been shipped by courier, the customer receives a tracking number to follow its delivery.

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A3. Dispatch & Delivery Times

For products that are in stock, orders placed by 17:00 are dispatched on the same business day. Orders placed after 17:00 are dispatched on the next business day.

Estimated courier delivery time is 1–4 business days from dispatch and may vary depending on the destination or any delays experienced by the courier company.

For international shipments, delivery time depends on the destination country and the courier service and is displayed or communicated during the ordering process.

For made-to-order products, the estimated preparation time is approximately 45 days before dispatch. This timeframe may vary depending on the volume of orders currently in production, as well as the quantity and complexity of the specific order.

For this reason, we recommend contacting Marina Prousali Handmade Ceramics before placing your order to confirm the estimated preparation time.

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A4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

For retail orders of Christmas products over €100, shipping within Greece is free of charge. Free shipping does not apply to orders delivered outside Greece. Where an order is delivered directly by us, delivery details are agreed with the customer in advance.

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A5. Delivery Delays

The delivery times stated above are estimates and may be affected by circumstances beyond the control of Marina Prousali Handmade Ceramics, such as courier delays, adverse weather conditions or periods of increased demand.

In the event of a significant delay, the customer may contact Marina Prousali Handmade Ceramics for an update on the status of their order.

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A6. Receiving & Checking Your Order

Upon delivery, customers are advised to check the condition of the packaging and the products.

If a product arrives damaged or there is an issue with the order, the customer should contact Marina Prousali Handmade Ceramics as soon as possible so that the matter can be reviewed and an appropriate solution arranged.

Further details are provided in our “Returns, Withdrawal & Cancellation Policy”.

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PART B — B2B & Professional Orders

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B1. Scope

Part B applies to B2B and professional orders from Marina Prousali Handmade Ceramics, including wholesale orders, corporate gifts, orders for hotels, restaurants and other professional spaces, as well as special or personalised projects.

B2B and professional orders are placed through direct communication with Marina Prousali Handmade Ceramics and may be shipped within Greece and internationally.

Order details, preparation time and the shipping method are agreed with the professional customer before the order is finalised. Transport costs are determined in accordance with section B4.

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B2. Shipping Methods

B2B and professional orders may be shipped through a transport company or courier selected by the professional customer, or through transport arranged by Marina Prousali Handmade Ceramics, by prior agreement with the customer.

When the professional customer selects the carrier, Marina Prousali Handmade Ceramics hands over the prepared and properly packaged order to the transport company or courier designated by the customer. Where required, collection by the carrier may also be arranged.

When the transport company or courier is selected by the professional customer, responsibility for transport passes to the customer once the properly packaged order has been handed over to the designated carrier.

When transport is arranged by Marina Prousali Handmade Ceramics, it may be carried out through a collaborating courier company, such as FedEx.

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B3. Preparation & Delivery Times

Preparation time and, where required, production time are agreed with the professional customer during direct communication and before the order is finalised.

Once the order has been handed over to the transport company or courier, delivery time depends on the carrier and the destination.

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B4. Transport Costs, Duties & Taxes

Transport costs for B2B and professional orders are the responsibility of the professional customer.

When the customer selects the transport company, transport costs and terms are determined by that company.

When transport is organised by Marina Prousali Handmade Ceramics, the exact transport cost is calculated once the order has been fully packed and is ready for dispatch. The cost is then communicated to the professional customer and must be paid before dispatch.

For shipments to countries outside the European Union, any customs duties, import taxes and customs charges in the destination country are the responsibility of the professional customer.

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B5. Receiving & Checking Your Order

Upon delivery, professional customers are advised to check the condition of the packaging and the products.

If any damage or other issue is identified upon delivery, the customer should contact Marina Prousali Handmade Ceramics as soon as possible and provide the necessary information and photographs so that the matter can be reviewed.

Defective or damaged products are handled in accordance with the relevant terms of our “Returns, Withdrawal & Cancellation Policy”.

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B6. Transport Delays

Delivery times depend on the transport company and the destination and may be affected by circumstances beyond the control of Marina Prousali Handmade Ceramics.

In the event of a delay, Marina Prousali Handmade Ceramics may assist with communication with the transport company when transport has been organised by us.

When the transport company has been selected by the professional customer, shipment tracking and communication with the carrier are handled directly by the customer.

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Changes to This Policy

This Shipping & Delivery Policy may be updated to reflect changes to shipping methods, delivery procedures or other related practices of Marina Prousali Handmade Ceramics.

 

Last updated: October 2026.