1. Introduction – Data Controller

This Privacy Policy explains how the sole proprietorship Tsakalogianni Marina, trading as Marina Prousali Handmade Ceramics, collects, uses and protects the personal data of website visitors and customers.

Data Controller: Tsakalogianni Marina
89 Kallistratous Street, Zografou – Athens, 15771
Email: info@marinaprousaliceramics.com
Telephone: +30 697 727 6110

 

2. Personal Data We Collect

Depending on how you use the website, we may collect the following personal data:

• Contact: first name, last name, email address and the content of your message.

• B2B collaborations: business name, VAT number, first name, last name, email address, telephone number and address.

• Orders: email address, first name, last name, telephone number, delivery details, any order notes and options related to the payment method.

• Email updates: email address and the relevant consent to receive updates.

• Website usage data: information collected through cookies and similar technologies, according to the visitor’s consent choices.

Credit or debit card details are submitted and processed through the payment provider Stripe and are not stored by Marina Prousali Handmade Ceramics.

 

3. How We Use Personal Data

The personal data we collect is used only for the purposes for which it is necessary and, in particular:

• to respond to messages and contact requests,

• to review and manage B2B collaboration enquiries,

• to process, fulfil and deliver orders,

• to communicate regarding orders, payments or other related enquiries,

• to issue and maintain the necessary tax and accounting records,

• to send email updates where the relevant consent has been provided,

• to operate, secure and improve the website, as well as for statistical analysis, where applicable and in accordance with cookie consent choices.

We do not use personal data for purposes other than those for which it was collected, unless required or permitted by law.

​Fields marked as required in the website forms are necessary to process the corresponding request or complete an order. If these fields are not provided, we may be unable to respond to the request or complete the transaction. Optional fields may be left blank.

 

4. Legal Basis for Processing

Depending on the circumstances, personal data is processed:

• For the performance of a contract or to take steps before entering into a contract, such as processing an order or a B2B collaboration enquiry.

• To comply with legal obligations, such as maintaining tax and accounting records.

• With your consent, such as for sending email updates and for cookies that require consent.

• For legitimate interests, where necessary for the proper and secure operation of the website or to respond to contact requests, provided that your rights and freedoms do not override those interests.

•  

5. Who We Share Personal Data With

Personal data is shared only where necessary for the operation of the website, the provision of services and compliance with relevant legal obligations.

Depending on the circumstances, data may be shared:

• with Wix, through which the website is operated and hosted and related services are provided,

• with Stripe, for the secure processing of credit or debit card payments,

• with PayPal, when selected as a payment method, for processing the information necessary to complete the transaction,

• with courier or transport companies, for the delivery of orders,

• with our accountant and/or electronic invoicing provider, where required for tax and accounting purposes,

• with service providers related to the operation and analysis of the website, such as Google Analytics and Meta Pixel, in accordance with the visitor’s cookie consent choices.

Personal data is not sold to third parties.

 

6. Cookies & Similar Technologies

The website uses cookies and similar technologies for its proper and secure operation and, where the visitor’s consent is required and has been provided, for analytics and marketing purposes.

Through the cookie banner, you can accept or reject categories of cookies that are not strictly necessary and manage your related preferences.

The website uses services including Google Analytics and Meta Pixel, in accordance with the visitor’s consent choices.

Further information about cookie categories, their purposes and how they can be managed is provided in the separate Cookie Policy.

 

7. How Long We Keep Personal Data

Personal data is retained for as long as necessary for the purpose for which it was collected and in accordance with applicable legal obligations.

Data relating to contact requests and B2B collaborations is reviewed periodically and deleted when it is no longer necessary for managing the relevant enquiry or collaboration.

Data relating to orders, invoices and accounting or tax obligations is retained for as long as required by applicable law.

Information used to send email updates is retained for as long as the relevant consent remains valid. Consent may be withdrawn at any time by using the unsubscribe option or by contacting us.

 

8. Your Rights

Under applicable data protection law, you may, where relevant, have the right to:

• request access to your personal data,

• request the correction of inaccurate or incomplete data,

• request the deletion of your personal data,

• request restriction of the processing of your data,

• object to the processing of your data,

• request data portability, where applicable,

• withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us using the email address provided on the website.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that the processing of your personal data does not comply with applicable law.

 

9. Personal Data Security

Appropriate technical and organisational measures are taken to protect personal data against unauthorised access, loss, alteration or improper use.

The website operates through the Wix platform and uses the platform’s available security infrastructure and features. Credit or debit card payments are processed through Stripe, and card details are not stored by Marina Prousali Handmade Ceramics.

 

10. Transfers of Data Outside the European Economic Area

Some service providers used to operate the website, such as Wix, Stripe, PayPal, Google and Meta, may process personal data in countries outside the European Economic Area (EEA).

Depending on the provider and the specific circumstances, international data transfers are subject to European Commission adequacy decisions or appropriate safeguards, such as the EU Standard Contractual Clauses and approved Binding Corporate Rules.

Further information about the protection mechanisms and available safeguards is provided in the service providers’ official documentation:

Wix · Stripe · PayPal · Google · Meta

 

11. Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes in the operation of the website, the services used or applicable law.

 

Last updated: October 2026.