This Privacy Policy describes how we collect, use, store, and protect the data you provide when visiting and using our e-commerce website, which specializes in both wholesale and retail sales of ceramic products. By using our website, you agree to the terms of this Privacy Policy.

Information Collection

We collect personal data such as your full name, email address, delivery address, payment details, and contact information required for issuing invoices and receipts during the purchase process. Additionally, we may collect information related to your business activity (such as VAT number and company details) in the case of wholesale orders.

Use of Information

The information we collect is used to:

• Process and deliver your orders

• Communicate with you regarding your order, delivery, or customer support

• Provide updates on your order status

• Send personalized product suggestions, offers, and updates about our ceramic products based on your preferences

Information Protection

We implement advanced security measures, including data encryption and firewall protection, to safeguard your personal information from unauthorized access, loss, misuse, alteration, or destruction. Your payment information is stored and processed securely in accordance with applicable data protection standards (PCI-DSS).

Information Sharing

We do not share your personal data with third parties without your explicit consent, except when necessary for:

• Processing and delivering your order (e.g. cooperation with shipping companies)

• Compliance with legal obligations (e.g. for tax purposes or when required by authorities)

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law for tax and accounting purposes.

Communication

We may send you informational emails regarding your order status, new offers, and promotional updates. You can opt out of receiving promotional emails at any time by selecting the “Unsubscribe” option included in those messages.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website, monitor traffic, and analyze how the website is used. You can choose to disable cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will take effect upon publication on our website. We encourage you to review this policy regularly to stay informed of any updates.

Contact and Support

If you have any questions regarding this Privacy Policy or how we handle your data, you can contact us via email or phone using the contact details provided.